The Paysafe Gateway (formerly Optimal Payments)
Using the Paysafe gateway, we can currently process donations from Visa, MasterCard, American Express or Discover credit cards.
Paysafe can also process UK Direct Debits as long as you bank with Barclays. Read this help article for the setup of PDDs with Paysafe. Within the ‘Single Euro Payments Area’ you can also set up direct debit payments using SEPA as the payment type.
In addition to supporting USD, CAD, EUR, GBP and AUD, Paysafe can support these currencies subject to your arrangements with Paysafe.
We strongly recommend that you explicitly confirm the payment methods and currencies available to you with Paysafe before setting up the gateway.
The currency is selected when you set up the gateway with Paysafe – it is not necessary to include a currency form field in your default supporter record, or on your donation pages. It is possible to take single and recurring payments through the same page by including the ‘Recurring payment’ field as a dropdown, radio button, or check box.
Before setting up
Before creating donation pages using the Paysafe gateway you will need to have arranged your merchant account with Paysafe. You will also need to decide what base URL you would like to use for your donation pages, and ensure that a certificate exists for it on our load balancer.
Setting up the gateway
It is recommended that you create and keep two separate gateway records in your account, one for testing and one linked to your live gateway. Donation pages should be linked to a test gateway initially, and then switched to a live gateway before launch. To create each one:
Go to Hello YOURNAME > Account Settings > Gateways
Click ‘New payment gateway’ to create a new entry
The fields are set up as follows:
Field | Description |
---|---|
Reference name | A unique name for the gateway. It is a good idea for the name to include the type of gateway (eg. Optimal Payments Live), the currency, and whether it is a live or test gateway. |
Select gateway | Select the Optimal Payments gateway |
Username | Your Paysafe account user name. |
API key | Paysafe will provide this, along with your Account ID. When copying the API key, note that the “Copy” button in Paysafe will also copy the username. Please be careful not to include this in the API key value in Engaging Networks |
Account ID | See above. |
Currency | Select the appropriate currency for the gateway, subject to what you have agreed with Paysafe. Note that changing this field in Engaging Networks will only change how currency is reported in our platform. The actual currency of donations is determined by the currency of your Paysafe account. |
Test mode | Should be checked for a test gateway, but must be unchecked for a gateway that will accept live donations. |
Form Fields
The following fields should be set up in the default supporter record with the appropriate field ‘tag’ and added to your donation form.
Standard fields required for every Paysafe donation page
Field | Mandatory | Field type | Description |
---|---|---|---|
Email Address | Mandatory | Alphanumeric | Supporter’s email address |
First Name | Mandatory
| Alpha | The cardholder’s first name. |
Last Name | Mandatory | Alpha | The cardholder’s last name.
|
Address 1 | Mandatory
| Alphanumeric | The first address line of the cardholder |
City | Mandatory
| Alpha | The address city of the cardholder |
Region | Mandatory
| Alpha | The address region of the cardholder. For the US and Canada, this should be a 2 character code for the state/province. For other countries, it is a free text field. |
ZIP/postal code/postcode | Mandatory
| Alphanumeric | The post/postal/zip code of the cardholder |
Country | Mandatory | Alpha | The country of the cardholder. This should be a 2 character code for the country. |
Donation Amount | Mandatory
| Numeric | May be entered as a whole number, or with two decimal places. Eg. Twelve dollars may be entered as ’12’ or ‘12.00’. You may want to consider using the ‘select with input’ or ‘radio with input’ field types ‚Äì see below. |
Adding fields for card payments
Field | Mandatory | Field type | Description |
---|---|---|---|
Credit Card Number | Mandatory | Token | Credit card number w/o spaces |
Credit Card Expiration | Mandatory | Date | Format must be MM/YYYY. It is strongly recommended that you use the ‘split select’ field type for this form field. See below for details. |
Additional fields for ACH/EFT payments
Additional fields are required for Canadian clients. Please see here for more information.
Field | Mandatory | Field type | Description |
---|---|---|---|
Payment Type | Mandatory | Alpha | ACH or EFT |
Bank Account Type | Mandatory | Alpha | Checking or Savings |
Bank Account Number | Mandatory | Numeric | The account number for the payment. |
Bank Routing/ Transit Number | Mandatory | Numeric | The routing number for the payment. Must be 9-digits for ACH. |
Bank Name | Mandatory | Alpha | Required for EFT only to pass institution and bank number. |
Additional Required Fields for Recurring Payments
If you want to accept recurring payments and have confirmed with Paysafe that you have this option enabled for your account, in addition to the credit card fields you will need to add the following:
Field | Mandatory | Field type |
---|---|---|
Recurring Payment | Alpha | Submitting ‘Y’ will flag the transaction as a recurring payment. Any other value will result in a single payment. |
Recurring Frequency | Alpha | If ‘Recurring Payment’ is set to ‘Y’. Permitted values are MONTHLY, QUARTERLY, SEMI_ANNUAL and ANNUAL. Please see the notes below on ‘select’ field types for details of ways of presenting these fields to supporters. |
Recurring Day | Numeric | The day of the month on which the recurring payment should be taken, from 1-28. |
Testing Paysafe donation pages
Provided that you are using a gateway set up in test mode, you can use the following details during the testing process. Entering different donation amounts will simulate different scenarios from the Paysafe gateway as detailed below. You will be able to check responses are being returned correctly by viewing the supporter record used for testing in Data & Reports > Lookup supporter.
Test Credit Cards
Card type | Test card number | Test card number |
---|---|---|
Visa | 4530910000012345 | 4510150000000321
|
MasterCard Debit (Maestro) | 6759950000000162 | 5036150000001115
|
MasterCard | 5191330000004415 | 5191330000004415
|
American Express | 370123456789017 | 375529360131002
|
Discover | 6011234567890123 |
|
When testing with the test credit cards you can use any expiry date set in the future.
Simulating Response Codes (errors)
With the Paysafe gateway in test mode, you can use the table below to simulate different responses by entering one of the donation amounts listed.
Donation amount | HTTPS status code | Error code | Response |
---|---|---|---|
.01 | 200 |
| Approved |
.04 | 402 | 3015 | The bank has requested that you process the transaction manually by calling the card holder’s credit card company. |
.05 | 402 | 3009 | Your request has been declined by the issuing bank. |
.06 | 500 | 1007 | Clearing house timeout (although the simulator returns immediately; if delay is desired, see amount 96). |
.11 | 402 | 3022 | The card has been declined due to insufficient funds. |
.12 | 402 | 3023 | Your request has been declined by the issuing bank due to its proprietary card activity regulations. |
.13 | 402 | 3024 | Your request has been declined because the issuing bank does not permit the transaction for this card. |
.20 | 500 | 1007 | An internal error occurred. |
.23 | 402 | 4002 | The transaction was declined by our Risk Management department. |
.24 | 402 | 3007 | Your request has failed the AVS check. |
.25 | 402 | 4001 | The card number or email address associated with this transaction is in our negative database. |
.90 | 200 |
| Approved with 5-second delay |
.91 | 200 |
| Approved with 10-second delay |
.92 | 200 |
| Approved with 15-second delay |
.93 | 200 |
| Approved with 20-second delay |
.94 | 200 |
| Approved with 25-second delay |
.95 | 200 |
| Approved with 30-second delay |
.96 | 500 | 1007 | Declined with 35-second delay. Transaction timed out after 30 seconds. |
1.00 | 200 |
| Approved |