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Field | Description |
Receipt Watermark | Select if you would like to include a watermark on the receipt indicating it is a duplicate of the original. For more information on setting up your receipt watermarks click here. |
Subject | Customize the subject of the email sent to the supporter with their duplicate receipt. |
Sender | Enter any valid email address as the email sender. |
Recipient | The supporters default email address will be loaded but you can change it here if necessary. |
Content | This will be the email message your supporter receives with the duplicate receipt. |
| Info |
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As of November 7, 2015 all single donation receipts generated in Engaging Networks will be stored as a PDF. |
Issuing a replacement receipt
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You also have the following customization options:
Field | Description |
|---|---|
Use original receipt supporter data? | Check this box if you would like to use the original supporter data at the time of the transaction or the most current data stored in the record. |
Replacement receipt | Select which replacement receipt template you would like used. |
Subject | Customize the subject of the email sent to the supporter with their duplicate receipt. |
Sender | Enter any valid email address as the email sender. |
Recipient | The supporters default email address will be loaded but you can change it here if necessary. |
Content | This will be the email message your supporter receives with the replacement receipt. |
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Partially-refunding a transaction
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You can partially refund donations if you have the IATS, Stripe or Payflow Pro gateway.
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