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This migration is typically done as part of onboarding and is facilitated by the Engaging Networks Account Success Manager leading the project as well as the Client Support Specialist serving as the technical lead. Please contact your Account Success Manager or Engaging Networks Support for more detailed information and to start the process.
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Key Terms
Merchant processor | This is the entity that manages the schedule for the recurring donations. They pass the token to the payment gateway, who process the donation and relay a response which is recorded by the merchant processor. Engaging Networks is the merchant processor. |
Payment gateway | Also called the payment processor, this is the entity that actually processes the donation and indicates if the transaction was successful or not. Examples of payment gateways are Stripe, Vantiv Worldpay, and iATS and a full list of supported gateways can be found here. |
Token | This is encrypted credit card or bank data that can be used to process a donation. The format of a token varies by payment gateway but it is typically a |
FAQs
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No, there is no additional cost for migrating recurring donors into Engaging Networks |
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Our recommendation is to reach out to donors individually and have them resubmit their payment details on an Engaging Networks page. It is typically good donor stewardship opportunity or opportunity for a recurring upsell campaign. |
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Yes, and it is required that a small number of recurring donations be migrated as a test before moving the entire file. |