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A supporter (identified by their email address) cannot enter a Welcome Series type of automation more than once, even if you stop and re-launch. However, for the Engagement types, such as birthday automations, they can. Additionally, you may leverage the REST API to allow certain supporters to enter a particular automation more than once (but at a maximum once per day), such as to support recurring gift notifications in advance of billing.
A duplicated automation would clear its memory of who had entered.
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What are the differences between the Welcomes Series automations and Engagement Automations
Supporters can enter Engagement automation types more than once
Supporters can enter Engagement automations types even when they’re active in another automation (regardless of the account preferences)
Supporters will continue to get broadcast emails even if they are active in an Engagement type automation (regardless of the account preferences)
How do supporters leave an automation?
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They get to the Journey End, or end of a branch.
They unsubscribe from a link in an automation.
They are excluded by any of the filters in your exclusions (for this reason, it is strongly recommended that you exclude for your opt-in, with filter (=N), in case they should opt out form outside the automation).
They meet the objective of the automation (for example, they update their credit card for the recurring transaction activity automation).
Under the users option you can manually remove individual supporters by clicking on the unsubscribe icon.
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A new supporter is one that didn’t exist in your entire database the Engaging Networks account before you launched your automation.
If you paused an automation for a day, for example, then those that became new on that day could be missed by the automation since the next day (when you re-launch the automation) they would not be new.
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