To log in to your account, go to one of links below, depending on the
...
datacenter your Engaging Networks account is in.
Canadian datacenter – https://ca.engagingnetworks.app/index.html#login
US
...
datacenter – https://us.engagingnetworks.app/index.html#login
Your username is an email address
...
Your
...
password
...
is case sensitive
...
...
Trouble logging in?
| Warning |
|---|
Engaging Networks support cannot access User passwords or reset passwords on behalf of clients. If a User is unable to login, a Super Admin in the account will need to update their password and relay it securely to them. That can be done under Hello > Account settings > Users > Expand User > Update password field and save. |
If you are unable to log in using the correct credentials, you may be trying to log into the wrong
...
datacenter.
Selecting
...
Forgotten your password?
...
will prompt a password reset email. If you do not receive the email, check your spam folder, but it may also be an indication you are attempting to login to the wrong
...
datacenter or using the wrong email address for username.
...
Check to see that the correct username email address is being used. Ask
...
a Super Admin of your account if you are unsure.
...
If you
...
have Two-Factor Authentication enabled but have changed phones or re-installed Google Authenticator, you will need to ask the Super Admin on your account to
...
reset the token in your Engaging Networks user settings. That
...
will trigger the new QR code for establishing the connection again.
...
Note that after a
...
three incorrect attempts, Users will be locked out for a short period.
...
Users cannot reset their password using the “Forgotten your password?” if they are using the email address in more than one client account. A Super Admin will need to change the password in that event.