...
A suppression is an email address that has either hard bounced, seen a number of soft bounces or marked an email as spam. To maintain good reputations with the receiving server and protect email deliverability, suppressed supporters will no longer be sent emails.
Bounce reason | Bounce type | Number of bounces before email becomes suppressed |
|---|---|---|
inactive-mailbox | Hard | 1 |
bad-mailbox | Hard | 1 |
bad-domain | Hard | 1 |
no-answer-from-host | Soft | 3 |
quota-issues | Soft | 3 |
routing-errors | Soft | 4 |
relaying-issues | Soft | 4 |
spam-related | Soft | 99999 |
virus-related | Soft | 99999 |
content-related | Soft | 99999 |
policy-related | Soft | 99999 |
protocol-errors | Soft | 99999 |
bad-configuration | Soft | 99999 |
bad-connection | Soft | 99999 |
message-expired | Soft | 99999 |
other | Soft | 99999 |
invalid-sender | Soft | 99999 |
Viewing bounces and suppressions
...