August 2024
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Release is scheduled to deploy on August 9, 2024 at 3pm ET These are beta release notes and subject to change |
Notable Updates
Stay tuned for some exciting news about Segments.
Improvements
Gateways
WorldPay: We have migrated from “Pay as Order” to a tokenization solution due to the decommissioning of “Pay as Order” coming in October 2024. Only WorldPay (not Vantiv) clients who are processing recurring payments and/or using the “one click” functionality must contact WorldPay to enable tokenization in their accounts. Once this happens, they must inform Engaging Networks to turn on this new solution, as otherwise, transactions will start failing in October 2024.
Deleting a gateway: clients can now delete a gateway even if there are live pages, recurring schedules, or events dependent on it. Those pages and recurring gifts will not be affected.
Account Management
Deleting Supporters: We have added an icon to the file selection screen in Delete User Data to more easily differentiate it from the Import User Data screen.
Account logs will now be generated if an Engaging Networks User creates or deletes a page from an account. Account logs are available to Super Admins under Hello > Account Settings > Account Logs.
Data API
Credit Card Update transactions (FRU) will now include additional information to reflect where the change was made.
Change [new card] value will be inserted into Campaign Data 21 column.
hub-$SupporterId will be inserted into Campaign Data 22 column if the update has been made via the Supporter Hub.
Email address will be inserted into Campaign Data 22 column if the update has been made via the Supporter Lookup page.
Marketing Tools
A Next Suggested Gift (NSG) value can now be inserted into Marketing Tools broadcast email messages as either a text value or page link.
When inserting page links, additional options will be available to add the NSG value into the link text if the selected page has NSG configured.
Please note: you are only able to insert a NSG value once in a single email broadcast (including either the value on its own or within the link). Any additional inserted values will not work properly.
Bug Fixes
Data Import
Importing supporter data without Send Offset was clearing out any values stored for that supporter in the Send Offset fields. This has been fixed.
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July 2024 Hotfix
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This hotfix was deployed on July 12, 2024 at 3pm ET. |
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Only allow a Super Admin to view the results.
Excluded pages from the report that were created within the last 30 days.
Added additional warning when deleting pages.
Marketing Tools
There was an issue with duplicating broadcast messages when dashes were used in message names. This has been fixed.
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This release deployed June 28, 2024 at 3pm ET |
Notable Updates
Fundraising
Support added for ACH Vantiv as a secondary gateway: In this release we have added the ability to include the Vantiv gateway to process ACH transactions as a secondary gateway (“Vantiv ACH”). This can be used in combination with a primary gateway to process credit card transactions on the same donation page. For more information, please check the supportal page: Vantiv Gateway.
Marketing Tools
We continue to improve our Marketing Tools functionality with each release to include additional features and provide a better experience.
Marketing Tools split test win criteria, now available at campaign level: Going forward, split test win criteria will also be available at the individual broadcast level. If a broadcast message includes a split test, then on the sending screen of the campaign, users will now be able to select the preferred way to identify the winner. The default selection from Email Settings will be shown and the user can update it to be unique for the individual broadcast that is being sent.
Marketing Tools - Account Logs: We are adding audit logs for Marketing Tools broadcasts. The following events will now be available under Account Settings > Account Logs: Broadcast updated, Broadcast audience updated, Email message updated, and Broadcast sent.
Improvements
Gateways
iDEAL upgraded to version 2.0: iDEAL is an alternative payment method that Netherlands based shoppers can use to make online payments. We updated its API to allow shoppers to use a QR code to process a payment instead of choosing their bank.
Replaced “Chariot ID” with “Tracking ID”: Updated the Chariot Donor Advised Fund (DAF) implementation to use the “Tracking ID” instead of the deprecated “Chariot ID”.
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Improved the handling of old recurring donations in Payflow by referencing the previous transaction when initiating a Hub card update.
Marketing Tools
Update message name when duplicating a marketing tools broadcast: Improvements have been made to provide a better naming framework for broadcasts created by duplicating others. Going forward the message name will automatically pre-fill with the broadcast name.
Free and flexible email template - fix 2-column sample block: We have updated the sample block 'Two column text with buttons' to improve the performance in Outlook.
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Due to a recent supply chain attack on Polyfill.io, we have enabled Cloudflare’s automatic JavaScript URL rewriting to replace polyfill.io links with a secure mirror hosted on cdnjs.cloudflare.com.
Bug Fixes
Data & Reporting
There was an issue running data imports when updating a saved mapping format. This has been resolved.
There was an issue opening marketing tools broadcast reports under visual reports. This has been fixed.
Marketing Tools
There was an issue with displaying query detail when the payment type filter (one time/ recurring) was used when building a query for Marketing Tools. This has been fixed.
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This release deployed May 17, 2024 at 5pm ET. |
Notable Updates
Email Classic access
The top level navigation access for Email Classic has now been removed. Please note email classic can still be accessed via the Marketing Tools drop-down.
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New sample block for signature photo and text.
New sample block for displaying a progress bar. Note: the progress is not displayed dynamically.
Improvements
Gateways – Stripe
Added a new Stripe webhook event to better handle ACH disputes and keep the transaction status up-to-date.
Code Block charge.dispute.closed
Additional metadata will be passed to the Stripe gateway to reflect values submitted into tagged transactional data fields : tax deductible, other 1-4 and appeal code.
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Annual Receipt emails will now be signed with whatever the “From” address of the email is for DKIM.
Marketing Tools
We have added an additional confirmation overlay when sending a new broadcast or changing a schedule of an existing one.
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Bugs
Marketing Tools
There was an issue with the correct display of replacement sections when using ‘select’ type replacements in Marketing tools templates. This has been fixed.
Marketing tools reporting has been updated to show correct subject lines for conditional and split test messages.
There was an issue creating custom URL parameters in Marketing Tools under certain conditions. This has been fixed.
It wasn’t possible to add an email sender before authenticating a domain. This has been fixed.
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This release deployed on April 5, 2024 at 3pm ET. |
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Notable Updates
Chariot Payment Gateway
Updated to the latest API to support automatic grant status updates. After this release, there is no need to manually update the grant status from the Engaging Networks lookup supporter page. Note that this will update the existing transaction.
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For more details, please visit this page about VGS tokenization.
Improvements
Stripe PDD
Updated advance notice messages can now be sent to a donor if their PDD mandate is updated via Supporter Lookup or Supporter Hub. Using a new setting in the gateway set up, you can now choose an alternative message to be fired off when an update is made to the PDD mandate. Read more about Advance Notice Messages here.
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We have added an additional validation to prevent unauthenticated autoresponder senders from being selected on the page. You can read more about domain authentication here.
We have implemented an additional warning message when removing a field used in a form block dependency.
Marketing Tools
We have made improvements to click through reporting for values lower than 1%. We will now display CTR values between 0-1% in the email broadcast report in Marketing Tools.
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Page builder: No warning was shown when removing a field used in a form block dependency. This has been fixed.
Marketing Tools
There was an issue with reporting on Marketing Tools broadcasts when long names were used in inner conditional content profiles. This has been resolved.
SMS handling webhooks have been updated to write opt out responses for phone formats without + in front (i.e. 16199999999).
New dynamic subject line did not populate data in test emails. This has been fixed.
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This release deployed on February 26, 2024 at 3pm ET. |
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Notable Updates
Security
Enhanced Checkout – Secured by VGS: With this release we are implementing the final update to limit the field type used for Credit Card Number and CVV fields to “token” only.
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If you haven’t done so already, please take the time to read through the page on our Supportal about these updates.
Marketing Tools
We continue to enhance our Marketing Tools with each release, improving the experience for our clients.
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Subject line customisation: New dynamic fields are now available when editing email subject lines, providing enhanced flexibility for crafting personalized content.
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Improvements
Gateways
Moneris 3DS 2.2: We have updated to the latest version of Moneris API to comply with Moneris requirements.
Donor Advised Fund (DAF) processing (US only): The look and feel of DAF pay buttons have been updated to the latest version.
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This release deployed on January 12, 2024 at 3pm ET. |
Notable Updates
Security
Enhanced Checkout – Secured by VGS: we are deploying new security enhancements as part of our commitment to protect donor information and maintain the highest standards of data security. Clients can now start updating pages that process credit card transactions to take advantage of these updates using a new tokenization method. Starting with this release, Engaging Networks will auto-select the card type (Visa, Mastercard, etc.) and will show the credit card logo out-of-the-box, so that no further customization will be needed. In addition, the CVV field will automatically be limited to either 3-digits or 4-digits, depending on the card type. For more information, please refer to our Supportal page.
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Shared Domain Deprecation: with this release, clients can no longer use the following shared domains in their pages: *.netdonor.net, *.e-activist.com, and *.engagingnetworks.app. Moving forward, clients need to start using their own custom subdomains. For more information, visit the Supportal page.
Improvements
Fundraising
Stripe PDD (UK only): additional API calls have been implemented to retrieve updates to Paperless Direct Debit Mandate. Also, an additional transaction will be written alongside the respective donor record, when PDD payment is canceled via their bank.
Marketing Tools
Following Google and Yahoo’s recent announcement of plans to make changes to how they manage email security on their platforms, we have implemented a series of updates to email sent via Engaging Networks servers to comply with the new requirements and assure maximum deliverability of clients emails.
Marketing Automation: A new Engagement Marketing Automation has been added to allow clients to trigger email series based on a custom date field. This type of automation can be used to send a reminder a number of days before a custom date present on the supporter record. Please note: supporters will be able to reenter the automation.
Improvements have been made to the text editor toolbar to make it always visible at the top of the screen when editing longer text blocks.
Bug Fixes
Fundraising
Donor Advised Fund (DAF) processing (US only): An issue has been discovered where Captcha is being ignored when using DAF as a payment method, this has been fixed.
Stripe Digital Wallets: When processing payment using Apple Pay, the phone number wasn’t populated correctly from the digital wallet settings, this has been resolved.
Double the Donation: Under certain conditions, the company was not appearing on the thank you page on initial selection. This did not affect the storing of the company but a fix had been applied to load the widget in the correct order, fixing the display on the thank you page.
PayPal One Touch: An issue has been discovered where some PayPal One Touch transactions weren’t recorded, this has been fixed.
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