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With the Autoreply option, you can set up a Keyword that supporters can text back to you that opts them into an opt-in or shows them as participating on an ETT, Survey or Petition. You can also share links that direct them to a page.
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Behaviors
Opt-Out Status: When a supporter opts out of receiving messages, this status will be applied to all records associated with that SMS number. This guarantees that once a number is opted out, no further messages will be sent to any records with that number, regardless of the number of records.
Opt-In Status: When a supporter opts in or provides a keyword for communication, this status is applied to the most recently modified record. This is because the most recent modification likely contains the most current and accurate information about the supporter’s preferences.
Applying the Opt-In status to the most recently updated record ensures that only one message is sent to a particular number, avoiding duplicate communications. This method respects the supporter’s latest preferences and maintains the integrity of our messaging system.
Reporting
You can view how many responses you’ve had to your Keyword by selecting the quick stats:
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